Troubleshooting Order Fulfillment Challenges

Why are my Orders not updating with Tracking Numbers?

Find out how to troubleshoot and resolve the potential issue of tracking numbers not populating for your orders.

Please ensure you are logged in to your AliExpress, eBay, or Alibaba account in another browser tab and the orders in your store are ‘Unfulfilled’.

Here is how the process works at a high level. We'll use Aliexpress in this case. Note that this process also applies to eBay and Alibaba:

  • The Chrome Extension will auto-sync the tracking information to the app as long as you are logged in to AliExpress. So if you are logged out overnight and then come back to start work in the morning, we won't sync the tracking numbers to Dropified until you log back into your AliExpress account.

  • After you log in to AliExpress, we'll add that info to Dropified. Then, about every 10 minutes or so, we will run a command that should auto fulfill the order for you and trigger the default Shipping Confirmation notification email from your Shopify account to get sent to your customer.

  • If you give it a little more time from when it was last updated, then the auto fulfill should kick in for those recent orders.

  • You can see when the orders were "Last Updated" by visiting the Tracking page and looking at the "Updated" column.

  • If you want to bring the tracking numbers into Dropified without waiting for them to auto-sync there is a "Sync with Supplier" button on the Tracking page to manually sync the orders.

Continuing to experience issues? If so, this may help:

Keep in mind that it's important not to manually click fulfilled in your eCommerce store. Otherwise, it will not update your tracking number for orders. If that was done, you will need to visit your orders page in Shopify (or your connected store) and unfulfilled the item.

After that, you can sync for an update with the guide below.

When you enable your Auto Fulfill settings, the system will automate the status updates.

Here is what those settings should look like.

After that's complete, you can repeat the suggested steps above (Manually syncing while logged into Aliexpress (eBay or Alibaba) in another tab on the Tracking page).

Apart from this, users can typically expect suppliers to post tracking numbers in 2-3 days after successfully placing an order.