One of the most common occurrences when needing support is to have a screenshot of your page requested. Ensure to know these simple commands in order to have an efficient troubleshooting experience.
How to take a screenshot on Windows
The easiest and quickest way in windows is to press <ALT> <PrtScn> at the same time and this puts the entire screen in the clipboard. You can then use <CNTR> <V> to paste that screen anywhere, even in our Dropified Chatbox which will be sent automatically in the chat as shown below.
You can view more screenshot options for Windows here.
How to take a screenshot on your Mac Computer
To take a screenshot, press and hold these three keys together: Shift, Command, and 3.
If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.
You can learn more about this by clicking here.
If you want to get a nice screenshot that you want to edit and add text then we recommend several apps such as:
Screenpresso Free: you can get that here and it can be installed and stay active all the time. All you have to do when you want a screenshot is press <PrtScr>
Lightshot: This allows you to select a specific area that you just want to capture and then draw boxes, arrows, or even put text. You just need to click on PrtSc on your keyboard once installed.